1. Overview
At AdFire, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which refunds are provided and the process for requesting a refund.
2. 14-Day Money-Back Guarantee
2.1 Eligibility
If you subscribe to a paid plan and are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription payment.
2.2 What's Covered
The 14-day money-back guarantee applies to:
- Your first subscription payment (monthly or annual)
- First-time subscribers to AdFire
- Accounts in good standing (no policy violations)
2.3 What's Not Covered
The money-back guarantee does NOT apply to:
- Subscription renewals (after the first billing cycle)
- Accounts that have previously received a refund
- Accounts terminated for Terms of Service violations
3. Free Trial Cancellation
3.1 Trial Period
New users may be eligible for a 14-day free trial on select plans. If you cancel before the trial period ends, you will not be charged.
3.2 Cancellation During Trial
To cancel during your free trial: go to Settings → Billing → Cancel Subscription. Your access will continue until the end of the trial period, and you will not be charged.
4. Subscription Cancellation
4.1 How to Cancel
You can cancel your subscription at any time through Settings → Billing → Cancel Subscription, the Stripe Customer Portal, or by emailing office@dergreg.com.
4.2 Access After Cancellation
When you cancel, you retain access until the end of your current billing period. Your account then downgrades to the Free plan. No refund is provided for the remaining days of the current period.
5. Plan Changes and Refunds
5.1 Upgrades
Upgrades take effect immediately with a prorated charge. No refunds are provided for unused portions of the lower-tier plan.
5.2 Downgrades
Downgrades take effect at the start of your next billing cycle. No prorated refunds are provided for the difference in plan cost.
6. Annual Subscription Refunds
Annual subscriptions are eligible for a full refund within 14 days of the initial purchase date. After 14 days, no refund is provided for the remaining months, but you retain access until the end of the annual billing period.
7. Billing Errors
If you are incorrectly charged due to a system error, we will investigate immediately and confirmed errors will be refunded in full within 5–7 business days. Contact office@dergreg.com with your transaction details.
8. How to Request a Refund
Email office@dergreg.com with subject "Refund Request". Include your account email, subscription details, and a brief reason. We typically review within 1–2 business days and process refunds within 5–7 business days.
9. Non-Refundable Items
- Subscription renewals after the first 14-day period
- Partial months of service when canceling mid-cycle
- Third-party advertising costs (Meta Ads, Google Ads spend)
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
Questions about refunds? Contact us at office@dergreg.com.